Refund & Cancellation Policy

This Refund & Cancellation Policy applies to digital services provided by Satyfi Solution.

1. Digital Services

Satyfi Solution provides digital and remote services. Because project work may involve time, planning, development, design, research, communication, and other work performed specifically for a client, refund eligibility depends on the status and nature of the project.

2. Cancellation Before Work Begins

If a client requests cancellation before substantial work has started, the cancellation request may be reviewed on a case-by-case basis. Any eligible refund will depend on the amount of work already completed, third-party costs incurred, and the specific project agreement.

3. Cancellation After Work Has Started

Once work has started, refunds may be reduced or unavailable for work already completed. This may include time spent on research, planning, design, development, content creation, marketing setup, analytics, communication, project management, and other agreed services.

4. Completed Digital Services

Payments for services that have already been completed or delivered may generally not be refundable.

5. Project Delays Caused by the Client

If a project is delayed because the client does not provide required information, content, access, feedback, or approval, the project timeline may be extended.

6. Third-Party Costs

Payments made to third-party platforms, software providers, hosting providers, advertising platforms, plugins, subscriptions, or other services may be non-refundable according to the relevant third-party provider's policies.

7. Refund Requests

Refund requests should be submitted through the contact method provided on our website. The request should include client name, relevant project or invoice information, and the reason for the request. Each request will be reviewed according to the agreed project terms and applicable law.

8. Approved Refunds

If a refund is approved, it may be processed through the original payment method where reasonably possible. Processing times may depend on the payment provider.

9. Changes to This Policy

Satyfi Solution may update this Refund & Cancellation Policy from time to time.